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Terms and Conditions

Last updated: 09/07/2025

Welcome to Proxima Care. By visiting our website https://proximacare.store and/or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Overview

This website is operated by Proxima Care (“we,” “our,” “us”). Throughout the site, “you” refers to the user, customer, or visitor. By accessing or purchasing from Proxima Care, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws of Pakistan.

2. Medical Disclaimer

  • Proxima Care is not an emergency service.
  • In case of a medical emergency, call 1122 or visit your nearest hospital.
  • The content on our website is for general information only and must not replace professional medical advice.
  • Always consult a licensed healthcare professional before using any medicine or health product.

3. Eligibility

  • You must be 18 years or older to place an order.
  • Prescription medicines require a valid prescription from a licensed doctor. We may verify prescriptions before processing your order.

4. Products & Availability

  • Product descriptions and images are provided in good faith, but packaging and details may vary.
  • All products are subject to availability and stock confirmation.
  • We reserve the right to refuse, cancel, or limit orders, especially bulk or suspicious ones.

5. Orders & Acceptance

  • Your order is an offer to purchase. Acceptance occurs only when we confirm dispatch.
  • Orders may be declined if:
    • No valid prescription is provided (where required)
    • Product is unavailable or restricted by law
    • Fraudulent activity is suspected

6. Pricing & Payment

  • Prices are subject to change without notice.
  • We accept Cash on Delivery (COD), bank transfers, and other secure payment methods.
  • Payment details must be accurate and valid; otherwise, orders may be canceled.

7. Delivery

  • We deliver across Pakistan, subject to courier coverage.
  • Delivery times vary by location (typically 1–5 working days).
  • Risk of loss passes to you upon delivery. Please inspect parcels before acceptance.

8. Returns & Refunds

  • For safety and regulatory reasons, prescription medicines and opened health products are non-returnable.
  • Returns are accepted only if:
    • Wrong product delivered
    • Product damaged or expired on arrival
  • Requests must be made within 48 hours of delivery via info@proximacare.store or our helpline.

9. Promotions & Discounts

  • Promotional offers, discount codes, or loyalty points may not apply to prescription medicines or restricted products.
  • We reserve the right to withdraw or change promotions at any time.

10. Liability

  • Proxima Care shall not be liable for:
    • Misuse of medicines or self-medication without medical advice
    • Indirect, incidental, or consequential damages (e.g., loss of income)
  • Our liability is limited to the purchase value of the product in question.

11. Privacy & Data Protection

  • Personal data and prescriptions are handled confidentially in line with our Privacy Policy.
  • We take appropriate security measures but cannot guarantee absolute data security online.

12. Termination

We reserve the right to suspend or terminate your account and orders if you:

  • Provide false or fraudulent prescriptions
  • Violate these Terms
  • Abuse or misuse our services

13. Governing Law

These Terms are governed by and construed under the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Islamabad.

14. Contact Us

For queries, complaints, or feedback:
 Email: info@proximacare.store
 Helpline: +92-332-210-8324