Privacy Policy

At Proxima Care, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit proximacare.store, contact us by phone, or make a purchase from our licensed medical store.

By using our services, you agree to the practices described in this policy. We may update this Privacy Policy from time to time, and the latest version will always be available on our website.

1. Information We Collect

We may collect the following types of personal information:

a) Through Our Website & App

• Name, contact number, email address, and delivery address when placing an order.
• Payment details (processed securely through trusted payment providers).
• Feedback, reviews, or surveys submitted through our website.

b) Offline Collection

• Information provided during phone orders or customer service calls.
• Data shared during promotions, events, or in-store programs.
• Reports or complaints related to our products.

c) Automatically Collected Data

• Browser and device information.
• Website usage data.
• Information collected through cookies, Google Analytics, and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders.
• To respond to inquiries, complaints, or requests.
• To send you updates about your order, or changes to our terms and policies.
• To provide customer support and improve our services.
• To send you promotional offers (only if you have opted in).
• To prevent fraud, secure transactions, and comply with applicable regulations.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share it with:

• Delivery partners to ensure your order reaches you.
• Payment providers to process your transactions.
• Service providers who help us operate our website, IT systems, and logistics.
• Regulatory authorities if required by law.

4. Your Rights

As a valued customer in Pakistan, you have the right to:

• Access the personal data we hold about you.
• Correct or update any inaccurate information.
• Request deletion of your data, subject to legal and accounting requirements.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details in Section 10.

5. Cookies & Analytics

We use cookies and Google Analytics to improve our website performance and customer experience.

• Cookies help us remember your preferences and analyze website usage.
• You may disable cookies through your browser settings, but some features may not function properly.
• We do not use cookies to collect personal or sensitive data.

6. Data Retention

We retain your personal data only as long as necessary:

• Order records – kept for accounting and tax compliance.
• Customer service interactions – retained as needed to resolve issues.
• Once data is no longer required, we securely delete or anonymize it.

7. Security of Information

We take reasonable measures to protect your personal data against loss, misuse, or unauthorized access. This includes:

• Secure servers and encryption for sensitive transactions.
• Restricted access to customer information.
• Regular monitoring to prevent fraud or data breaches.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The revised version will be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:

Email:

info@proximacare.store

Phone/WhatsApp:

+92-332-210-8324

If your issue is not resolved, you may also raise a complaint with the relevant Consumer Protection Authority in Pakistan.