Return and Refund Policy
Last updated: 09/07/2025
At Proxima Care, your health, trust, and satisfaction are our top priorities. To ensure compliance with healthcare regulations and guarantee customer safety, our returns and refund policy is as follows:
1. Non-Returnable Items
For safety and regulatory reasons, the following items cannot be returned or refunded once delivered (unless damaged, defective, or expired):
- Prescription medicines.
- Opened or unsealed medicines, healthcare, hygiene, or personal care products.
- Refrigerated items, baby milk, imported products, surgical supplies, test strips, inhalers, sprays, and loose tablets/capsules.
2. Eligible Returns
We only accept returns if:
- The wrong product was delivered.
- The product was damaged, defective, or expired at the time of delivery.
Conditions:
- Items must be unused, unopened, and in original packaging.
- A valid claim must be made within 48 hours of delivery.
- Original invoice/receipt is required.
Email: info@proximacare.store
Helpline: +92-332-210-8324
3. Refunds
- Refunds are processed once the returned product is verified by our team.
- Refunds are issued to the original payment method (Debit/Credit Card, Bank Transfer, Mobile Wallet) within 7–14 working days, depending on your bank or provider.
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer.
- Delivery/shipping charges are non-refundable, unless the return is due to our error (wrong/damaged/expired item).
- Refunds are not available for change of mind.
4. Return Process
- Contact our support team via email or helpline within 48 hours of delivery.
- Repackage the item securely in its original condition.
- For courier returns, please obtain and keep a proof of postage.
5. Important Notes
- Proxima Care is not responsible for side effects or reactions to medicines. Please consult a licensed healthcare professional before use.
- Bulk or wholesale purchases may have separate return terms.